Return & Refund Policy

At Jersey4u.store, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make the return and refund process as simple and straightforward as possible. Please review the details below to understand our policy.


Eligibility for Returns

  1. Timeframe: You may request a return within 30 days from the date of delivery.
  2. Condition: Items must be unworn, unwashed, and in their original condition, with all tags and packaging intact.
  3. Non-Returnable Items:
    • Personalized or custom-made jerseys.
    • Sale or clearance items, unless they are defective or damaged upon arrival.

How to Initiate a Return

  1. Contact Us: Email our support team at [email protected] with your order number, a brief description of the reason for return, and photos if applicable.
  2. Approval: Once your return request is approved, we will provide you with detailed instructions, including the return address.
  3. Shipping the Item: You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.

Refund Policy

  1. Processing Time: Refunds are processed within 5-7 business days of receiving your returned item.
  2. Refund Method: Refunds will be issued to the original payment method used at checkout.
  3. Deductions: If applicable, the cost of return shipping (for non-defective items) may be deducted from your refund.

Exchanges

We currently do not offer direct exchanges. If you need a different size or style, please return the original item and place a new order for the replacement.


Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and clear photos of the issue. We will either replace the item at no additional cost or issue a full refund.


Important Notes

  1. Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.
  2. Customs Fees: Any customs fees incurred are non-refundable and the responsibility of the customer.
  3. Processing Delays: During peak seasons or holidays, processing times may be slightly longer.

Need Help?

We’re here to assist you! If you have any questions or concerns about your return or refund, don’t hesitate to reach out to us at [email protected]. Your satisfaction is our goal, and we’re committed to resolving any issues promptly.